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Warranty & Returns

Terms of warranty and returns.

Thank you for choosing  Diamond Vinyl for your electrical retail needs. We are committed to providing high-quality products and exceptional customer service. Please review the following warranty and returns information to ensure a smooth experience with our products.


Warranty Information:
Our products are covered by a warranty to protect you against manufacturing defects and faults. The warranty period and terms vary depending on the type of product. Below are the key points of our warranty, in compliance with UK law:

 

Duration of Warranty:
The warranty period for parts and labour is 12 months, starting from the date of purchase.
The warranty period for parts is 24 months, starting from the date of purchase.
Legislation Reference: Sale of Goods Act 1979 (as amended by the Consumer Rights Act 2015)

 

Scope of Warranty:
The warranty covers both parts and labour for a period of 12 months, and parts for 24 months.
Excluded from the warranty are items we consider to be consumables, such as fluids, nozzle tips, etc.
The warranty covers manufacturing defects and faults that arise during normal use of the product.
It does not cover damage caused by misuse, neglect, accidental damage, or unauthorized modifications.
Legislation Reference: Consumer Rights Act 2015

 

Returning Defective Products:
If you discover a defect within the warranty period, please contact our customer service team at [Customer Service Email/Phone Number] for assistance.

We may ask for proof of purchase, such as an order confirmation or receipt.
You may be required to return the defective product to the factory for inspection. If the defect is covered by the warranty, we will repair or replace the item at no cost to you.
Legislation Reference: Consumer Rights Act 2015

 

Returns Information:
We understand that circumstances may arise where you need to return a product. Please refer to the following guidelines:
Cancellation Period:
You have the right to cancel your order within 14 days of receiving the product.
If the product has not been dispatched, your order can be cancelled without incurring any cost.
Legislation Reference: Consumer Contracts Regulations 2013

 

Returning Unwanted Products:
If you decide to return a product within the 14-day cancellation period, please notify us in writing at [Customer Service Email/Address].
You are responsible for the cost of returning the product unless the item is faulty or not as described.
The product must be returned in its original condition, including all packaging and accessories.
Upon receiving the returned item, we will issue a refund within 14 days.
Legislation Reference: Consumer Contracts Regulations 2013
Refunds for Faulty Products:

 

If the product is found to be faulty within the warranty period, we will offer a repair, replacement, or refund, as appropriate.
Refunds will be issued using the same method of payment used for the original purchase.
Legislation Reference: Consumer Rights Act 2015

 

For any warranty or returns inquiries, please contact our customer service team at [Customer Service Email/Phone Number]. We are here to assist you and ensure your satisfaction with our products.

 

Diamond Vinyl @ Trading name of Keith Monks Audio works
11 the Pier street Centre
Ventnor
Isle of Wight
Po38 1st
brett.diamondvinyl@gmail.com

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